Help & FAQs

Top FAQs 5

• How do I read a digital edition? What devices does Pocketmags work on?
• Activating a subscription (e.g. purchased direct from the publisher / another site)
• Subscriptions (how they work, subscription management)
• An issue has been released but it's not in my account even though I have an active subscription. How can I access this?
• What is Pocketmags Plus+?

Cancellation and Refunds 2

• I no longer want my purchase, am I eligible for a refund?
• How do I stop a recurring subscription?

Gift Cards and Voucher Codes 3

• How do I buy and/or send a gift?
• I have a gift card for money off or a code for a percentage discount. How do I use it?
• I have a gift code to redeem a specific issue or subscription. How do I use it?

My Account & Loyalty Scheme 5

• Can I checkout as guest or do I need a Pocketmags account?
• How do I manage the number of emails I receive from Pocketmags?
• What is the Pocketmags loyalty scheme? How do I earn (and spend) Pocketmags points?
• Is it possible to merge two Pocketmags accounts?
• How do I change my username or password? (/ I have forgotten my password)

Payments (troubleshooting) 7

• What payment methods do you accept? How do I update my payment details?
• I'm getting an error when I try to make a payment. How do I resolve this? (My payment has failed)
• Why are my purchases not showing up on my device? (/ I am being asked to pay again)
• My purchase has been made in the wrong currency
• I want a free trial, but am being asked to provide my payment card details. Why?

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Pocketmags App & Individual Magazine Apps 10

• Read in the Pocketmags App / multiple device
• My purchases are not available in the Pocketmags app / I'm being asked to pay again
• There is a problem with the edition I have downloaded (e.g. missing / corrupt pages or text, crashing)
• Managing my library in-app (including delete, archive, auto-delete)
• Reading an edition

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Pocketmags Plus+ 3

• How do I add favourites in Pocketmags Plus+?
• What titles are included in Pocketmags Plus+?
• What is Pocketmags Plus+?

Reading & My Library (troubleshooting & FAQs) 4

• Library management (archiving, bookmarks, sorting)
• Can I read offline?
• I have downloaded an issue, but it won't load correctly (e.g. missing pages, corrupt text, issue not loading, faulty download). How can I fix this?
• Can I print pages? / Can I download a PDF of my issue?

Subscriptions 6

• I have bought digital access direct from the publisher, how do I activate this?
• An issue has been released but it's not in my account even though I have an active subscription. How can I access this?
• I have been notified that the title I subscribe to has ceased publication - what will happen to my subscription?
• I have seen a new issue in the shops but it is not yet available digitally/ in my account?
• I've ordered a subscription. When will it start?

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