Help & FAQs

Top 10 FAQs 10

• How do I read a digital edition? What devices does Pocketmags work on?
• I have digital access direct from the publisher, how do I activate this?
• An issue has been released but it's not in my account even though I have an active subscription. How can I access this?
• My payment has failed, what do I do?
• How do I change my password? / I have forgotten my password

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General Customer Queries 15

• Why do I need to set up a Pocketmags account?
• How do I update my payment details?
• How do I change my email address/username?
• How do subscriptions work with Pocketmags?/Why should I subscribe?
• How long does it take to access an issue/subscription after I've placed my order?

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Customer Troubleshooting 16

• Why are my purchases not showing up on my device?
• I’ve downloaded an issue, but it won’t load correctly. How can I fix this?
• I’m getting a connection error when I try to setup a Pocketmags account through my mobile/tablet device. What can I do?
• I'm trying to print pages from the magazine I ordered but my computer won't let me do it, please can you help?
• How do I buy and/or send a gift?

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