Purchases from the Pocketmags app on that device:
If your purchases from this app are not displaying please tap the Options cog (bottom right on the app homepage) then 'Restore Purchases'.
Purchases from Pocketmags.com or Pocketmags app on another device:
Please go to Options then 'Login/ Register' (or 'My Account' if you are logged in) and ensure that you are logged in with the same credentials on both devices. For example, if you made purchases on the Pocketmags website please ensure you are logged into the app with the same Pocketmags username. If you find that you are accidentally using different Pocketmags accounts across web and app please Contact Us at help@pocketmags.com with details of both usernames and which you would prefer to use moving forward.
Purchases direct from the publisher:
If your subscription was bought directly from the publisher and you have been advised to read on Pocketmags please check your purchase receipt for specific activation instructions and credentials. Alternatively please visit the 'Activate a Subscription' page on Pocketmags.com.
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If you're still having trouble please tap the Options cog (bottom right of app homepage) and then 'Contact Us', we'll be happy to help. Please provide as much detail as you can, such as username and receipt if applicable.