Top 10 FAQs

How do I read a digital edition? What devices does Pocketmags work on?
Every digital edition purchase you make on pocketmags.com (or through one of our apps) can be read on a PC, Mac, iPad, iPhone, Android mobile or tablet, Ama...
Wed, 24 Jul, 2019 at 1:52 PM
I have digital access direct from the publisher, how do I activate this?
To activate your digital subscription please follow the below instructions: Click here From the drop-down menu please select the relevant title and click...
Tue, 24 Jan, 2023 at 4:47 PM
An issue has been released but it's not in my account even though I have an active subscription. How can I access this?
Occasionally publishers release special issues which are not included in a subscription and need to be purchased individually.  However, if a regular is...
Wed, 24 Jul, 2019 at 9:41 AM
My payment has failed, what do I do?
If you have a problem with making a payment please contact us at help@pocketmags.com detailing the payment method you have tried to use and your Pocketmags ...
Wed, 24 Jul, 2019 at 9:41 AM
How do I change my password? / I have forgotten my password
To change your password please visit: https://pocketmags.com/membersarea/myaccount This will require you to enter your new password twice, and to validate t...
Wed, 24 Jul, 2019 at 2:08 PM
I have been notified that the title I subscribe to has ceased publication, please can you tell me what will happen to my subscription?
In this situation, an official notification from the publishers will be sent to you advising you what happens next. If you have not been notified please con...
Wed, 24 Jul, 2019 at 9:42 AM
I have made a mistake with my order, am I eligible for a refund?
Purchase of magazines, newspapers, publications and products through Pocketmags.com are non-refundable after content has been purchased and viewed. Refunds ...
Wed, 24 Jul, 2019 at 9:42 AM
I have seen a new issue in the shops but it is not yet available digitally/ in my account?
Please contact us at help@pocketmags.com notifying us of the title in question and your Pocketmags username and we will investigate. Very occasionally publi...
Wed, 24 Jul, 2019 at 9:42 AM
I have a gift code, how do I redeem it on the Pocketmags website?
If you have a code which provides access to a particular issue or subscription, please follow this link: https://pocketmags.com/codeactivation/ and follow t...
Wed, 24 Jul, 2019 at 9:43 AM
How do I stop a recurring subscription?..
If you ordered online through the Pocketmags website, to cancel a recurring subscription please click here https://pocketmags.com/membersarea/mysubscription...
Wed, 7 Dec, 2022 at 11:14 AM