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Pocketmags Customer Help
Top 10 FAQs
10
How do I read a digital edition? What devices does Pocketmags work on?
I have digital access direct from the publisher, how do I activate this?
An issue has been released but it's not in my account even though I have an active subscription. How can I access this?
My payment has failed, what do I do?
How do I change my password? / I have forgotten my password
View all 10
General Customer Queries
15
Why do I need to set up a Pocketmags account?
How do I update my payment details?
How do I change my email address/username?
How do subscriptions work with Pocketmags?/Why should I subscribe?
How long does it take to access an issue/subscription after I've placed my order?
View all 15
Customer Troubleshooting
16
Why are my purchases not showing up on my device?
I’ve downloaded an issue, but it won’t load correctly. How can I fix this?
I’m getting a connection error when I try to setup a Pocketmags account through my mobile/tablet device. What can I do?
I'm trying to print pages from the magazine I ordered but my computer won't let me do it, please can you help?
How do I buy and/or send a gift?
View all 16
App support
0