Help & FAQs

Please ensure you are logged in with your Pocketmags account. The app or website should synchronise with your account and your magazines will be available t...

In this situation, we would suggest you try the following options;  1) delete and re-download (or re-launch) the specific issue  2) check your wifi/...

We recommend you turn your device on and off to reconnect the signal.  If the problem persists, and your connection is working on other products e.g. yo...

If you are having issues printing, it might be because your printer settings are not set to 'Fit to Scale'. If you select the page you want to print...

Add the product you want to purchase to your basket. In the basket, tick the gift icon next to the product, and follow the rest of the checkout process.  ...

If you have a code which provides access to a particular issue or subscription, please follow this link: https://pocketmags.com/codeactivation/ and follow t...

If you have a code which gives you money off your order, or money to spend on the site, please browse the site and add your products to the basket as normal...

We recommend you simply delete the app and then redownload it from the App Store. This will be free of charge as your original purchase will be linked to yo...

As with many free trial offers, you are asked to enter your credit or debit card details as part of the sign up process, payment will be taken from this car...

This occasionally happens if you press the 'pay now' button twice by mistake or if there is an issue with the system processing the payment.  Pl...