General Customer Queries

Why do I need to set up a Pocketmags account?
A Pocketmags account allows you to access, sync and read your purchases on multiple devices, such as your home computer and your Apple, Android or Amazon de...
Wed, 24 Jul, 2019 at 9:59 AM
How do I update my payment details?
Please log into your account and follow the link to your billing details https://pocketmags.com/membersarea/mybilling where you can now amend your payment d...
Wed, 24 Jul, 2019 at 10:00 AM
How do I change my email address/username?
Please visit: https://pocketmags.com/membersarea/myaccount and select 'change email address' under the 'My account' header. If you exper...
Wed, 24 Jul, 2019 at 10:00 AM
How do subscriptions work with Pocketmags?/Why should I subscribe?
Subscriptions save you money versus the single issue price and most are recurring and time-based e.g. 3 months, 12 months. You gain access to the current is...
Wed, 24 Jul, 2019 at 10:00 AM
How long does it take to access an issue/subscription after I've placed my order?
Your issues will be available in your Pocketmags account immediately. You can find them under ‘My Library’ on the Pocketmags website and in the Pocketmags a...
Wed, 24 Jul, 2019 at 10:10 AM
I’ve ordered a subscription. When will it start?
Your subscription will begin immediately, starting with the current issue.  Subscription periods are time based, running from the date of purchase for t...
Wed, 24 Jul, 2019 at 10:10 AM
Do I have to buy more than once to read on multiple digital devices/ platforms?
Once you make a purchase, this can be viewed across all your digital devices and platforms that support the app.  Every digital edition purchase you make o...
Wed, 24 Jul, 2019 at 10:11 AM
Can I read offline?
All of our mobile and tablet apps allow offline reading.  Once an issue has been downloaded you can read it with or without an internet or wifi connection. ...
Wed, 24 Jul, 2019 at 10:11 AM
How do I make a purchase?
First, find the titles you would like purchase and add them to your shopping basket. Click on the basket icon, go to checkout and follow the steps to comple...
Wed, 24 Jul, 2019 at 10:11 AM
Can I download an app just for the magazine or newspaper I want to order?
If a separate app is available for your chosen title, the relevant App Store logo links can be found when launching an issue to read it from My Library. The...
Wed, 24 Jul, 2019 at 10:11 AM